Delivery & Returns
Due to the nature of home fragrance products and recent legislation regarding the transport of liquids, please note that we are not permitted to use Royal Mail as our carrier. By law we are required to use designated couriers, who can handle products of this type. The couriers themselves define the geographical boundaries of our delivery options, and also govern the respective charges for each area. The couriers’ costs to deliver to certain areas of mainland UK are unfortunately significantly higher, and regrettably the costs are such that we would be unable to absorb these charges within our free delivery threshold without imposing higher prices on all our customers. It is for this reason that we have elected to maintain our existing retail prices for all customers.Important Shipping Information
Tracking
Email: sales@kfcandles.co.uk
Telephone : 0800 043 0205
________________________________________
How to get a Better Delivery Experience
Our deliveries will require a signature upon delivery, however we can leave your order safe if you tell us to do so. If you are not sure that you will be at the delivery address to accept and sign for your delivery please add a short message (no more than 140 characters) instructing us to do so in the customer comments section of your order.
Examples:
- ‘Can be left with a neighbour’
- ‘Leave in Purple Box by front door’
- ‘Can be left in treehouse in rear garden’
Delivery (Shipping &Handling)
Please note our delivery charges and transit times are provided by our courier, please see the Delivery Information section below for more details.
UK Delivery:
Standard UK Mainland: £5.50
Delivery within 2-3 working days.
[Free Delivery on orders over £50 inc. vat]
Express UK Mainland: £5.99
Order before 1pm Monday – Friday to receive your order next working day, excludes Weekends and Bank Holidays.
UK Highlands & Offshore Islands: £14.99
Delivery within 2-4 working days.
[Free Delivery on orders over £80 inc. vat]
UK Northern Ireland: £16.99
Delivery within 2-4 working days.
[Free Delivery on orders over £85 inc. vat]
Southern Ireland / EIRE: £16.99
Delivery within 2-4 working days.
[Free Delivery on orders over £85 inc. vat]
UK Jersey & Guernsey: £14.99
Delivery within 2-4 working days.
[Free Delivery on orders over £80 inc. vat]
UK Zones are explained in Delivery Zone section below.
EU Delivery:
Austria: £16.99
Delivery within 3-5 working days.
[Free Delivery on orders over £85 inc. vat]
Belgium / Netherlands: £14.99
Delivery within 2-4 working days.
[Free Delivery on orders over £80 inc. vat]
Croatia: £59.99
Delivery within 8-10 working days.
Please note a customs charge of £29.00 is included in the delivery cost.
[Free Delivery on orders over £130 inc. vat]
Czech Republic: £19.99
Delivery within 4-6 working days.
[Free Delivery on orders over £90 inc. vat]
Denmark: £19.99
Delivery within 3-5 working days.
[Free Delivery on orders over £90 inc. vat]
Finland: £24.99
Delivery within 5-7 working days.
[Free Delivery on orders over £95 inc. vat]
France: £14.99
Delivery within 2-4 working days.
[Free Delivery on orders over £80 inc. vat]
Germany: £14.99
Delivery within 2-4 working days.
[Free Delivery on orders over £80 inc. vat]
Hungary: £19.99
Delivery within 5-7 working days.
[Free Delivery on orders over £90 inc. vat]
Italy: £24.99
Delivery within 4-6 working days.
[Free Delivery on orders over £95 inc. vat]
Latvia: £24.99
Delivery within 8-10 working days.
[Free Delivery on orders over £95 inc. vat]
Lithuania: £24.99
Delivery within 8-10 working days.
[Free Delivery on orders over £95 inc. vat]
Luxembourg: £14.99
Delivery within 2-4 working days.
[Free Delivery on orders over £80 inc. vat]
Norway: £59.99
Delivery within 8-10 working days.
Please note a customs charge of £29.00 is included in the delivery cost.
Important: Deliveries to personal addresses require PID numbers and deliveries to company addresses require VAT numbers, please supply these when placing your order.
[Free Delivery on orders over £130 inc. vat]
Poland: £19.99
Delivery within 5-7 working days.
[Free Delivery on orders over £90 inc. vat]
Portugal: £29.99
Delivery within 5-7 working days.
[Free Delivery on orders over £100 inc. vat]
Romania: £36.99
Delivery within 8-10 working days.
[Free Delivery on orders over £120 inc. vat]
Slovenia: £19.99
Delivery within 5-7 working days.
[Free Delivery on orders over £90 inc. vat]
Slovakia: £19.99
Delivery within 4-6 working days.
[Free Delivery on orders over £90 inc. vat]
Spain (exc Canary Islands): £29.99
Delivery within 4-6 working days.
[Free Delivery on orders over £100 inc. vat]
Sweden: £19.99
Delivery within 5-7 working days.
[Free Delivery on orders over £90 inc. vat]
Switzerland: £48.99
Delivery within 3-5 working days.
Please note a customs charge of £29.00 is included in the delivery cost.
[Free Delivery on orders over £120 inc. vat]
USA & Rest of the World
Please DO NOT place orders through our website. We cannot ship to the USA or Rest of the World due to extreme shipping costs and in some cases anti-dumping legislation. If you do place an order it will be cancelled and your money refunded. We are sorry for any inconvenience this may cause.
Delivery Zones:
UK Mainland [Zone 1] – England, Wales Scotland excluding Highlands & Islands. This zone is made up of all post codes not mentioned in Zones 2 & 3
UK Highlands & Offshore Islands [Zone 2] – Scotland Highlands & Offshore Islands, Isle of Man and Isle of White. Postcodes: FK 17-21, IM, IV, HS, KA27-28, KW, PA20-99, PH15-99, TR21 – 25, ZE and Isle of Wight
UK Northern Ireland [Zone 3] – Northern Ireland Postcodes: BT
Delivery Information:
Due to the nature of home fragrance products and recent legislation regarding the transport of liquids, please note that we are not permitted to use Royal Mail as our carrier. By law we are required to use designated couriers, who can handle products of this type. The couriers themselves define the geographical boundaries of our delivery options, and also govern the respective charges for each area. The couriers’ costs to deliver to certain areas of mainland UK are unfortunately significantly higher, and regrettably the costs are such that we would be unable to absorb these charges within our free delivery threshold without imposing higher prices on all our customers. It is for this reason that we have elected to maintain our existing retail prices for all customers.
Important Shipping Information
Tracking
Telephone
How to get a Better Delivery Experience
Our deliveries will require a signature upon delivery, however we can leave your order safe if you tell us to do so. If you are not sure that you will be at the delivery address to accept and sign for your delivery please add a short message (no more than 140 characters) instructing us to do so in the customer comments section of your order.
Examples:
- ‘Can be left with a neighbour’
- ‘Leave in Purple Box by front door’
- ‘Can be left in treehouse in rear garden’
You can also let us know any special requirements you may have in the customer comments section of your order, such as plain unbranded packaging for a gift, or a birthday message to be added inside the parcel. We are here to help.
Delivery charges are non-refundable. There is no minimum order quantity.